When employees struggle to manage difficult guests or personal situations outside of work, it can negatively impact their mental health in the workplace. As a manager, responding to employee concerns in a crisis can be very challenging. Fortunately, there are steps you can take to support them.

Join the BC Tourism Resiliency Network, go2HR, and the Canadian Mental Health Association for a free 45 minute webinar about how tourism business managers can support employees in difficult times.

This webinar will include practical information and resources on:

• How to support employees when faced with difficult guest situations

• How to respond when an employee approaches you in crisis

• When to bring in additional help

• The importance of offering choices to employees as they cope

In times of frequent change and crisis, clear communication is an essential soft skill for tourism professionals and leaders. With limited staff and resources, every interaction is an opportunity to establish, build, and maintain relationships with guests and team members.

Fortunately, communication is a soft skill that can be developed as a foundation of success. By understanding expectations and responding decisively, we can avoid disappointment and instead connect in a meaningful way.

Join the BC Tourism Resiliency Network and John Singleton, Okanagan College Expert Business Mentor, for a free 45 minute webinar on The Art of Communication Through Challenging Times. Learn how to develop communication skills for yourself and your team members, in order to minimize conflict and instead capitalize on interactions to build relationships.

The British Columbia Tourism Resiliency Network is hosting a virtual Wildfire Resilience Roundtable for the Thompson Okanagan region on Tuesday, October 5 from 10:00am to 11:00am. Each Wildfire Resilience Roundtable will begin with a wildfire scenario developed from the guest perspective, tailored to reflect the realistic and relevant needs of the region.

In this roundtable session, learn more about:

• Developing a shared understanding of the impacts a wildfire may have on guests

• How messaging can influence guest confidence and safety

• Generating a repository of solutions or resources that either currently exist or could be developed to support guests and tourism operators