In times of frequent change and crisis, clear communication is an essential soft skill for tourism professionals and leaders. With limited staff and resources, every interaction is an opportunity to establish, build, and maintain relationships with guests and team members.

Fortunately, communication is a soft skill that can be developed as a foundation of success. By understanding expectations and responding decisively, we can avoid disappointment and instead connect in a meaningful way.

Join the BC Tourism Resiliency Network and John Singleton, Okanagan College Expert Business Mentor, for a free 45 minute webinar on The Art of Communication Through Challenging Times. Learn how to develop communication skills for yourself and your team members, in order to minimize conflict and instead capitalize on interactions to build relationships.